Refund & Cancellation Policy

Last updated: 3 October 2026

This policy applies to payments made to adSoftech for Bank Book and Excel Report Transformation plans. Both are digital services: access is switched on in your account as soon as payment succeeds. Every new account first gets a free trial, so you can try the service before paying.

1. Cancellation

Plans do not renew automatically, so there is nothing to cancel to stop future charges. You can stop using a service at any time. To close your account, email us from your registered email address.

2. When you can get a refund

• Within 7 days of payment: if you are not satisfied, email us within 7 days of the payment date for a full refund.
• Charged but access not given: if your payment succeeded but your plan was not activated and we cannot fix it within 2 working days, we refund the full amount.
• Charged twice: any duplicate payment for the same plan is refunded in full.

3. When a refund is not given

• after 7 days from the payment date, for the unused part of a plan;
• if the account was suspended for breaking our Terms & Conditions.

4. How to ask for a refund

Email the support address of the service you paid for — infobank@adsoftech.com for Bank Book or infoexcel@adsoftech.com for Excel Reports — with your account email, the payment date, the amount and the PayU transaction ID. We reply within 2 working days.

5. How refunds are paid

Approved refunds are made to the same card, UPI or bank account used for the payment, through PayU. The money normally reaches you within 5–7 working days after approval, depending on your bank.

6. Contact

adSoftech, Delhi, India · Phone +91 78378 39750